This Privacy Policy explains how Aapno Bazar ("we", "us", "our") collects, uses, shares, and protects information when you use the Aapno Bazar mobile application and website (together, the "Service"). By using the Service, you agree to the collection and use of information as described here.
1. Information We Collect
1.1 Account information
- Mobile number — required to sign in. We verify it with a one-time password (OTP) sent by SMS; we do not use passwords.
- Name and email address — collected when you complete your profile. Email is optional.
1.2 Location information
With your permission, we access your device's precise or approximate location (Android permissions ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION) to auto-fill your delivery address and estimate delivery time. You can deny this permission and enter your address manually instead — the app remains fully usable either way.
1.3 Delivery addresses
Addresses you save (house/flat number, landmark, city, state, pincode, and optionally GPS coordinates) are stored on your profile so you can reuse them on future orders.
1.4 Order and payment information
- Cart contents, order history, order status, and delivery tracking.
- Your chosen payment method — Cash on Delivery, or UPI QR code payment.
- For UPI QR orders, the payment screenshot you upload as proof of payment, which our team manually verifies. We do not collect or store card, bank, or UPI PIN details — payments are made directly through your own UPI app, outside of Aapno Bazar.
1.5 Notifications and device information
We collect a device push-notification token (Firebase Cloud Messaging) and your device platform (Android/iOS/Web) to send you order updates and, if enabled, promotional notifications. You can turn off notifications at any time in your device settings.
1.6 Photos
If you choose to attach an image — for example, a payment screenshot for a QR code order — the app accesses your photo gallery only for the file you select.
1.7 Reviews, referrals, and loyalty
Product reviews and ratings you submit are linked to your account and shown publicly. We also record referral codes you share or use, and your loyalty points balance and history.
1.8 Support communications
If you contact us via in-app support, call, WhatsApp, or chat, we keep a record of that communication to resolve your query.
2. How We Use Your Information
- To create and manage your account, and sign you in securely.
- To process, fulfil, and deliver your orders, including sharing necessary details with the delivery partner assigned to your order.
- To verify UPI QR payments and process Cash on Delivery orders.
- To send order status updates, delivery notifications, and (where you have not opted out) promotional messages.
- To operate referral and loyalty rewards, and to apply coupons/discounts.
- To provide customer support.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal and tax obligations (for example, GST-related record-keeping).
3. Who We Share Information With
| Recipient | Why |
|---|---|
| Delivery partners | Your name, mobile number, and delivery address, so your order can be delivered. |
| SMS provider | To deliver the OTP code used to sign you in. |
| Firebase (Google) | App infrastructure and push notifications. |
| Cloud storage provider | To securely store uploaded payment-screenshot images. |
| Law enforcement / regulators | Only where required by applicable law. |
We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as your account is active, and afterward for as long as needed to meet legal, tax, or accounting obligations (such as GST records), resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time — see Section 6.
5. Security
We use industry-standard measures to protect your information, including encrypted transmission (HTTPS/TLS) and token-based authentication. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
- Access and update: view and edit your name, email, and saved addresses directly in the app.
- Notifications: disable push notifications in your device settings at any time.
- Location: deny or revoke location permission at any time; you can still enter your address manually.
- Delete your account: email us at the address below to request deletion of your account and personal data, subject to any records we are legally required to retain.
7. Children's Privacy
The Service is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
8. International Data Handling
Our service providers may process and store data on servers located outside your state or country. By using the Service, you consent to this transfer as necessary to provide the Service to you.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, or want to exercise any of the choices above, contact us at:
Email: app.reacharya@gmail.com